1 Introduction
1fachai ("we," "us," or "our") is committed to protecting the privacy of all users who visit and use our platform. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use any part of the 1fachai website and services.
We understand that sharing your personal details requires trust. At 1fachai, we take that responsibility seriously. This policy is written in plain language — we want you to understand exactly what happens to your data, not get lost in legal boilerplate.
This policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together govern your use of the 1fachai platform.
2 Who We Are
1fachai operates the online gaming platform available at 1fachai.best. We are the data controller responsible for your personal information collected through this platform. If you have any questions about how your data is handled, you can reach us at support@1fachai.best.
1fachai operates under a valid gaming licence and complies with all applicable data protection and privacy regulations. Our platform is designed for players in the Philippines and our data practices are aligned with Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
3 Data We Collect
1fachai collects different types of information depending on how you interact with the platform. Here's a clear breakdown of the categories and what falls within each:
3.1 Information You Provide Directly
- Registration data: Full name, date of birth, email address, mobile number, and username when you create a 1fachai account
- Identity verification (KYC): Government-issued ID, proof of address, selfie photographs, and payment method verification documents
- Financial details: Payment account numbers (e.g., GCash number, Maya account, bank account), transaction history, deposit and withdrawal records
- Communications: Content of messages you send to 1fachai support, including chat logs, emails, and feedback submissions
- Preferences: Responsible gaming settings, deposit limits, self-exclusion requests, and marketing preferences
3.2 Information Collected Automatically
- Device and technical data: IP address, browser type, operating system, device identifiers, and screen resolution
- Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths on the 1fachai platform
- Cookies and tracking: Data collected via cookies and similar technologies (see Section 7 for full details)
- Location data: Approximate geographic location derived from your IP address, used for compliance and fraud prevention
4 How We Use Your Data
1fachai uses the information we collect for the following purposes:
| Purpose | Data Used | Why It's Necessary |
|---|---|---|
| Account creation and management | Registration data, KYC documents | To set up and maintain your 1fachai account and verify your identity |
| Processing transactions | Financial details, payment records | To process deposits, withdrawals, and bonus credits accurately and securely |
| Fraud prevention and security | IP address, device data, usage patterns | To detect and prevent fraudulent activity, multiple account abuse, and unauthorised access |
| Legal and regulatory compliance | KYC documents, transaction history | To comply with anti-money laundering (AML) regulations, gaming licence conditions, and the Philippine Data Privacy Act |
| Customer support | Communications, account data | To respond to your queries, resolve disputes, and improve our support quality at 1fachai |
| Platform improvement | Usage data, technical data | To analyse how 1fachai is used and identify areas for improvement |
| Responsible gaming | Gaming activity, preferences | To monitor for indicators of problem gambling and provide appropriate interventions |
| Marketing and promotions | Email, usage data, preferences | To send relevant offers and promotions — only where you have opted in |
5 Legal Basis for Processing
1fachai processes your personal data on one or more of the following legal bases as provided under the Philippine Data Privacy Act and applicable law:
- Contractual necessity: Processing needed to provide the services you signed up for — account management, transaction processing, and game access
- Legal obligation: Processing required to comply with gaming regulations, anti-money laundering laws, and other applicable Philippine legislation
- Legitimate interests: Processing necessary for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights
- Consent: For marketing communications and non-essential cookies, where we explicitly ask for and receive your consent
Where we rely on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
6 Sharing Your Data
1fachai does not sell your personal information to third parties. We will never trade your data with advertisers, data brokers, or marketing companies. We share data only where it is strictly necessary to operate the platform or comply with legal obligations.
6.1 Service Providers
We work with trusted third-party providers who process data on our behalf under data processing agreements that require them to protect your information to the same standard as 1fachai. These include:
- Payment processors: GCash, Maya, and banking partners — to process your deposits and withdrawals
- KYC verification providers: Identity verification services that help us confirm your identity documents
- Game studio providers: Live casino and game content providers who deliver games through the 1fachai platform
- IT and security providers: Cloud infrastructure, cybersecurity, and fraud detection services
- Customer support tools: Platforms that support our live chat and ticketing system
6.2 Legal Disclosure
1fachai may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in connection with an AML investigation, a court order, or a request from a gaming regulator. We will notify you of any such disclosure to the extent permitted by law.
7 Cookies & Tracking Technologies
1fachai uses cookies and similar technologies to make the platform work properly, understand how it's used, and deliver a better experience. A cookie is a small text file stored on your device when you visit a website.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Required for the 1fachai platform to function — session management, login state, security tokens | No — without these, the platform cannot work | |
| Remember your preferences such as language, game lobby layout, and display settings on 1fachai | Yes — via browser settings | |
| Collect anonymised data about how pages and features are used to help 1fachai improve its services | Yes — you can opt out at any time |
You can manage or delete cookies at any time through your browser settings. Disabling essential cookies will affect how the 1fachai platform functions. For analytics cookies, you can also adjust your preferences through our cookie preference panel accessible in the platform footer.
8 Data Retention
1fachai retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. The following general retention guidelines apply:
- Account data: Retained for the duration of your active account plus a minimum of five (5) years after account closure, as required under Philippine AML regulations
- Transaction records: Retained for a minimum of five (5) years from the date of the transaction
- KYC documents: Retained for the period required by applicable gaming regulations and Philippine law — generally five (5) years from account closure
- Support communications: Retained for two (2) years from the date of the last communication in a given support case
- Usage and analytics data: Typically anonymised and aggregated within 12 months of collection; anonymised data may be retained indefinitely
- Marketing preferences: Retained until you opt out or close your account
When personal data is no longer needed, 1fachai will securely delete or anonymise it. Where deletion is not immediately possible due to technical constraints, we will isolate the data and protect it from further processing.
9 Security
1fachai implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include:
- TLS/SSL encryption for all data transmitted between your device and the 1fachai platform
- Encryption of sensitive data at rest, including financial records and identity documents
- Strict role-based access controls — only authorised 1fachai personnel can access personal data, and only to the extent necessary for their role
- Regular penetration testing and vulnerability assessments conducted by independent security specialists
- Multi-factor authentication options for player accounts to provide an additional layer of protection
- Continuous monitoring of platform activity for anomalies and signs of unauthorised access
Despite our best efforts, no security system is completely impenetrable. If a security breach occurs that is likely to affect your rights and freedoms, 1fachai will notify you and the relevant authorities as required by applicable law.
You also play a role in keeping your account secure. Never share your 1fachai password with anyone, use a strong and unique password, and contact support immediately if you suspect unauthorised access to your account.
10 Your Privacy Rights
Under the Philippine Data Privacy Act and as a 1fachai player, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data 1fachai holds about you and information on how it is being used.
Right to Correction
Ask 1fachai to correct inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for us to retain it, subject to legal obligations.
Right to Object
Object to 1fachai processing your data for direct marketing or where we rely on legitimate interests as our legal basis.
Right to Portability
Request your personal data in a structured, machine-readable format to transfer to another service provider.
Right to Withdraw Consent
Where 1fachai processes your data based on consent, withdraw that consent at any time without penalty.
To exercise any of these rights, contact the 1fachai privacy team at support@1fachai.best. We will respond to valid requests within 30 days. In some cases, we may need to verify your identity before acting on a request. Please note that certain rights may be limited where we are required to retain data for legal or regulatory compliance purposes.
11 Marketing Communications
1fachai may send you marketing communications about promotions, bonuses, new games, and platform updates — but only where you have opted in to receive them during registration or at a later point through your account settings.
You can opt out of marketing communications at any time by:
- Clicking the "Unsubscribe" link in any marketing email from 1fachai
- Updating your communication preferences in your 1fachai account settings
- Contacting our support team at support@1fachai.best
Please allow up to 5 business days for changes to take effect across all communication channels. Opting out of marketing will not affect transactional communications — you will still receive account-related messages such as deposit confirmations, withdrawal notifications, and important security alerts.
12 Children's Privacy
The 1fachai platform is strictly for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. Age verification checks are performed at registration and during KYC as part of our commitment to preventing underage gambling.
If we become aware that we have inadvertently collected personal data from someone under 21, we will delete that data immediately and close the associated account. If you believe a minor has created a 1fachai account, please contact us at support@1fachai.best immediately.
Parents and guardians are encouraged to use parental control tools and software to prevent minors from accessing online gaming platforms, including 1fachai.
13 Changes to This Privacy Policy
1fachai may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify you by email or by posting a prominent notice on the platform at least 7 days before the changes take effect — unless a more immediate update is required for legal or security reasons.
The "Last Updated" date at the top of this page indicates when the policy was last revised. We recommend reviewing this policy periodically to stay informed about how 1fachai protects your data. Continued use of the platform after a policy update constitutes acceptance of the revised policy.
14 Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1fachai handles your personal data, please get in touch with our privacy team. We aim to respond to all privacy-related enquiries within 15 business days.
Email: support@1fachai.best
Subject line: Privacy Request — [your name]
Platform: 1fachai.best
For complaints that cannot be resolved through our internal process, you may escalate to the National Privacy Commission of the Philippines (NPC), which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.